Birchwood Surgery Patient Representative Group

What is the function of a patient reference group?

In a nutshell, we are looking for:

“Constructive comments from our patients to make our service better within the boundaries of our ability and cost constraints”

We are looking to the group to:

·  Give patients a voice in the organisation of their care

·  Provide feedback on patients’ needs, concerns, priorities and health interests

·  Act as a planning tool – can be consulted on service developments and provision

What is the structure of a patient reference group?

A combination of

·  A physical core group  - that meets at the surgery

·  A “virtual” group – contactable by email.

Progress so far

The initial meeting of the Core Physical Group took place on 21^st September

The key objective of the group at the moment, as dictated by the Department of Health, is to agree the content of a patient survey to be carried out on a wider group of practice patients. This survey will be based on what aspects of the practice service the Patient Reference Group thinks is important, allowing us to see how we are doing and then in conjunction with the groups look to see how we can do better.

Minutes of meetings and other documents are shown below

Ground rules for the group

Virtual Group Invitation

Minutes September 2011

Minutes October 2011

Minutes December 2011

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